If you have a chinchilla that you can no longer care for and wish to surrender him/her to our rescue, you can email us. If you would like to speak with us about the surrender of your chin, email us your phone number and we will usually call you within 24 hours. We do not allow anyone to drop off chinchillas at our rescue. We will make arrangements with you to pick up the chinchilla at your residence (which, of course, makes it much easier for you). We ask that you tell us any information you know about the chinchilla, i.e. past and current health, age, gender and where you acquired the chinchilla (pet store/breeder/shelter).
It does not matter to us how old a chin is or whether they are male or female, etc., but we would like to have basic knowledge of the chins history so we can better address any special needs they may have. Also, please tell us the town and state you are located in to better help you.
We opened our home to help chinchillas needing assistance in 2003 and as of 2017 we have rescued, cared for and fallen in love with about 500 chinchillas!
We do not have a 'revolving door' on our rescue. We are in no hurry to adopt out chinchillas we help. We take the time to let the chins settle into their new environment, check their health, get to know their personality and help them with any physical or social issues they may have. All of the chinchillas we rescue stay here with us until a new forever home can be found. We do all of this because we feel it is best for the chinchillas. We are not concerned with what our turnover is or how many we adopt out, but rather how many we can help and improve their lives is our priority. Because of this, there are times when we just simply do not have any more openings for new residents. Even though our rescue is large, we can only care for the number of chinchillas we have space for. We hate to refuse anyone who contacts us for help and we make every effort possible to do what we can for them.
You may contact us by email and please indicate 'chinchilla' in subject line. We will usually be in touch within 48 hours or less.